WANT TO RETURN AN ITEM YOU'VE PURCHASED?
No problem, we will accept returns up to 30 days from the date of purchase.
Email email@example.com to have items collected for trackable shipping back to Cycology warehouse for processing. Costs of shipping will be at your costs and payable prior to collection.
Item(s) be returned back Cycology in original, unwashed and unworn (other than being tried on for size) condition and we will process a refund for your returned item(s).
Please remember to include a return form which can be downloaded here indicating your original order details so we can process your refund correctly.
Please Note: For hygiene reasons, underwear and socks that have been removed from their packaging, cannot be returned for a refund or exchanged.
WHO PAYS THE POSTAGE FOR A RETURN?
The cost of returning an item for a refund is your responsibility. We recommend using a trackable method as both you and Cycology can track the return if there are any problems. Liability for the return is with you until it has arrived in our warehouse.
HOW DO WE PROCESS REFUNDS?
We aim to process returns within 2 working days of their arrival back to our head office address. Our warehouse staff will then check your return and original order details and if the returns are in an acceptable condition, we will process a refund back to your original payment method within 3 working days.
CAN I RETURN A SALE ITEM?
Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.
I HAVE ALREADY WORN MY CYCOLOGY TEE, CAN I STILL EXCHANGE IT?
Sorry but no. Due to health regulation reasons we can only accept garments back that are in original condition and that have not been worn (other than tried on for size and fit) or washed. Please steer clear of strong perfumes or deodorants and make up when trying on garments as they may leave a scent of mark which would render the return unsellable and unable to be refunded. We ask that any item returned to us has all labels intact and that the garment is folded neatly and in original condition, so that it can be resold. Please note, where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.
I HAVE RETURNED MY CYCOLOGY GARMENT FOR AN EXCHANGE BUT HAVE NOT RECEIVED OR HEARD ANYTHING BACK FROM CYCOLOGY CLOTHING.
Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back to Cycology Clothing is between 5 to 20 days. We aim to process returns within 2 working days of their arrival back to our head office address. Our warehouse staff will then check your return and original order details and if the returns are in an acceptable condition, we will process a refund back to your original payment method within 3 working days.
WHAT IF I AM SENT A DEFECTIVE ITEM?All Cycology products undergo stringent quality checks from the beginning of their manufacturing process. Faults can occur however from time to time that slip through the quality checking processes. In the unlikely event that you do receive a defective item, please notify us within 7 days of receiving the item. We will typically request you return the faulty item to us for replacement or refund if it is no longer available. We will refund your reasonable postage costs on any defective item